Refund Policy
This Refund Policy explains how refunds, transfers, cancellations, deposits, memberships, renewals, and digital purchases are handled by REIA NYC.
By purchasing from REIA NYC, you agree to this Refund Policy.
Introduction
This Refund Policy applies to purchases made through REIA NYC, Generational Wealth Zone LLC, and related websites, platforms, programs, memberships, sessions, events, and services unless a different written policy is provided for a specific offer.
Because REIA NYC provides a mix of live events, memberships, digital resources, strategy sessions, and implementation-based services, refund rules may vary depending on the type of purchase.
If a specific offer, registration page, checkout page, or written agreement states that different refund terms apply, those specific terms will control for that purchase.
Event Registrations
Refund requests for paid event registrations must be submitted in writing.
Unless a specific event states otherwise, the following refund schedule applies:
- 7 or more calendar days before the event: full refund
- 3 to 6 calendar days before the event: 50% refund
- Less than 3 calendar days before the event: no refund
If you cannot attend, you may request to transfer your registration to another eligible event or apply the amount as a credit toward another REIA NYC event, when approved and when the event structure allows.
All transfer or credit requests must be approved in advance.
Memberships And Renewals
Membership and membership-renewal purchases may be refunded within 30 days of the original purchase date, less a 10% administrative fee, unless a different written policy applies to a specific membership program or promotional offer.
After 30 days, membership fees and renewal fees are non-refundable.
If a membership includes immediate access to restricted member resources, digital content, discounted pricing, private sessions, or member-only materials, REIA NYC reserves the right to revoke access upon refund.
Digital Products, Downloads, And On-Demand Content
Unless otherwise stated in writing, digital products, downloadable resources, templates, recordings, on-demand trainings, and similar digital purchases are non-refundable once access has been delivered or the product has been downloaded.
Because digital content can be accessed or retained immediately, refunds are generally not offered for these types of purchases.
If a specific digital offer states a different refund rule, the stated offer terms will control.
Strategy Sessions And Deposits
Deposits and booking fees for strategy sessions, including the Investor Game Plan, are non-refundable once booked unless a specific written exception is stated for that session.
If a strategy session page, booking form, or checkout page states that a deposit may be credited toward a program, membership, or enrollment, that credit applies only under the stated terms of that specific offer.
If you need to reschedule a booked session, you must do so as early as possible using the provided booking link or contact instructions.
Repeated no-shows or last-minute cancellations may result in limited future booking access.
Programs, Courses, Coaching, And Special Offers
Refund terms for coaching packages, courses, special programs, masterminds, workshops, intensives, or custom offers may vary.
If a separate written agreement, enrollment page, or checkout page includes refund terms for a specific program or service, those terms will control.
If no separate written refund terms are stated, the purchase will be treated according to the category that best fits the offer, including event, membership, session, or digital-product rules above.
Subscriptions And Payment Plans
If an offer is purchased through a subscription or payment plan, you remain responsible for the payment obligations you agreed to at checkout unless a specific written cancellation or refund policy states otherwise.
Cancelling future payments does not automatically create a refund right for amounts already paid.
If a program includes a stated payment-plan agreement, that agreement controls.
Transfers, Credits, And Exceptions
REIA NYC may, in its discretion, offer:
- a transfer to another eligible event or session
- a credit toward a future REIA NYC offer
- an exception based on documented circumstances
Any transfer, credit, or exception is discretionary unless expressly stated otherwise in writing.
Credits, if issued, may be subject to expiration dates, program limitations, or non-transferability.
How To Request A Refund
To request a refund, transfer, or credit, contact REIA NYC in writing and include:
- your full name
- the name of the event, membership, program, or product purchased
- the date of purchase
- the amount paid
- the reason for the request
- any relevant confirmation or receipt information
Refund requests must be sent to:
Submitting a request does not guarantee approval. All requests are reviewed according to the applicable policy and purchase terms.
Processing Time
Approved refunds are generally processed within a reasonable time after approval.
Please allow additional time for your payment processor or financial institution to post the refund to your account.
REIA NYC is not responsible for delays caused by third-party payment providers, banks, or card issuers.
Chargebacks And Payment Disputes
If you have a billing concern, please contact REIA NYC first before initiating a chargeback or payment dispute.
We are more likely to resolve issues efficiently when given the opportunity to review the purchase directly.
Improper chargebacks, misuse of dispute processes, or attempts to obtain services while reversing payment may result in revoked access, denied future purchases, or additional action as permitted by law.
Changes To This Refund Policy
We may update this Refund Policy from time to time.
Changes are effective when posted to this page unless otherwise stated.
The version in effect at the time of purchase generally controls for that purchase, unless otherwise required by law.
Contact Information
If you have questions about this Refund Policy, please contact:
Generational Wealth Zone LLC
26 Broadway Ste 934
New York, NY 10004-1717
support@reianyc.org
